Privacy Policy
Solutioneers
Last updated: 27 July 2026
Business Owner: Scott Riddell
Trading Name: Solutioneers
Business Status: Sole Trader
Email: info@solutioneers.uk
1. Introduction
Solutioneers (“we”, “us”, “our”) provides concierge and travel‑support services to clients in the United Kingdom. We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal data we collect, how we use it, and your rights.
2. Personal Data We Collect
We may collect the following information:
Information you provide directly
Name
Email address
Phone number
Travel details you choose to share
Service requests
Messages sent through our contact form
Information collected automatically
IP address
Browser type
Device information
Basic analytics data (via website cookies)
We do not collect sensitive personal data unless you voluntarily provide it.
3. How We Use Your Data
We use your personal information to:
Provide concierge and travel‑support services
Respond to enquiries
Communicate with you about bookings or requests
Improve our website and services
Maintain internal records
Comply with legal obligations
We do not sell or share your data with third parties for marketing.
4. Legal Basis for Processing
We process your data under the following lawful bases:
Contract: To deliver the services you request
Consent: When you voluntarily submit information
Legitimate interests: To operate and improve our business
Legal obligation: When required by law
5. Sharing Your Information
We may share your data only with:
Service providers necessary to fulfil your request (e.g., travel operators you ask us to contact)
IT or hosting providers (e.g., IONOS)
Legal authorities if required by law
We never share your data for advertising or unrelated purposes.
6. Data Storage & Security
We store your data securely using industry‑standard protections. We take reasonable steps to prevent:
unauthorised access
Loss
Misuse
Alteration
Your data is stored within the UK or EU where GDPR protections apply.
7. Cookies
Our website may use cookies for:
Basic functionality
Analytics
Performance
You can disable cookies through your browser settings.
8. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction
Request deletion
Restrict processing
Object to processing
Request data portability
To exercise these rights, contact us at: info@solutioneers.uk
9. Data Retention
We keep your data only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
After this period, your data is securely deleted.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact:
Registered Office: Restdale House, 32-32 Foregate Street, Worcester, WR1 1EE