Privacy Policy

Solutioneers Business Travel

Last updated: 9 August 2026

Business Owner: Scott Riddell
Trading Name: Solutioneers
Business Status: Sole Trader
Email: info@solutioneers.uk

1. Introduction

Solutioneers Business Travel ("we", "us", "our") provides travel-planning, travel-support and concierge-style services.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable UK data-protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights available to you.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Information you provide directly

Name
Email address
Telephone number
Travel dates, destinations and itinerary requirements
Travel preferences or requirements that you choose to provide
Details contained in enquiries or service requests
Information contained in messages or correspondence with us

We only ask for information that is reasonably necessary to respond to your enquiry or provide the service you have requested.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the website technology and cookies in use. This may include:

IP address
Browser type
Device information
Website usage information
Basic analytics information

Our use of cookies and similar technologies is explained in our Cookie Policy.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries and requests
Provide travel-planning and travel-support services
Understand your travel requirements and preferences
Research and present suitable travel options
Prepare itineraries and travel plans
Communicate with you about your enquiry or service
Maintain appropriate business records
Improve our website and services
Protect the security of our website and systems
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims where necessary

Bookings and payments

Solutioneers Business Travel does not make travel bookings on behalf of customers and does not process or store customers' credit or debit card details for travel bookings.

Where we provide travel options or direct booking links, the customer makes the booking and payment directly with the relevant travel provider.

4. Lawful Bases for Processing

We will only process personal information where we have a lawful basis to do so under applicable data-protection law.

Depending on the circumstances, these may include:

Contract or steps requested before entering into a contract

We may process information where it is necessary to provide a service you have requested or to take steps at your request before entering into an agreement.

For example, this may include using information about your travel requirements to prepare a travel plan or respond to a service enquiry.

Legitimate interests

We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include operating and improving our business, maintaining business records, protecting our systems and responding to general business enquiries.

Consent

Where consent is required by law, we will ask for it before processing your information for that purpose.

You can withdraw consent where consent is the lawful basis for processing.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

We will consider the appropriate lawful basis for each particular processing activity rather than relying on one lawful basis for all processing.

5. Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary to provide our services, operate our website or comply with the law.

This may include sharing information with:

Website hosting and technology providers
Email and communication service providers
IT and security service providers
Professional advisers where necessary
Relevant travel providers where you specifically ask us to communicate information to them
Government bodies, regulators or law-enforcement authorities where we are legally required to do so

Where you make a travel booking, you will deal directly with the relevant travel provider. Solutioneers does not take payment for that booking or process your payment-card details.

We do not share personal information with third parties for unrelated advertising purposes.

6. Data Security

We take reasonable and appropriate steps to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to personal information is limited to what is reasonably necessary for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. International Data Transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK and applicable data-protection law requires additional safeguards, we will take appropriate steps to ensure that the transfer is carried out lawfully and with suitable protections in place.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

Essential website functionality
Security
Website performance
Analytics, where enabled

Some cookies may be strictly necessary for the website to operate, while others may require your consent.

Where consent is required, we will ask for it before placing the relevant cookies or using similar technologies.

You can also manage certain cookie settings through your browser or the cookie controls provided on our website.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time information is retained may depend on:

The nature of the service provided
Whether there is an ongoing business relationship
Legal, accounting or regulatory requirements
The need to establish, exercise or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data-protection law, including the right to:

Request access to your personal information
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request data portability where applicable
Withdraw consent where we rely on consent as our lawful basis

To exercise your rights, please contact:

Email: info@solutioneers.uk

We may need to verify your identity before responding to certain requests.

We will normally respond to a valid data-protection rights request within the period required by applicable law.

11. Right to Complain

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK's data-protection regulator:

Information Commissioner's Office (ICO)

The ICO provides information about data-protection rights and how to make a complaint through its website.

12. Third-Party Websites and Booking Links

Our website may contain links to third-party websites, including travel providers.

Once you leave the Solutioneers website, the privacy practices of the third-party website will apply.

We recommend reviewing the privacy policy of any third-party website before providing personal information or making a booking.

Solutioneers is not responsible for the privacy practices, security or content of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy or how Solutioneers handles personal information, please contact:

Solutioneers
Business Owner: Scott Riddell
Email: info@solutioneers.uk

Tel: 01905 928167